LED light quit working
Kent57
12/1/2019
Purchased about a year ago and the LED light quit working on the first number on top, so the 7 looks like a 1. I guess appliances these days are built to last a couple years!
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Kitchen Aid is top shelf!
Vikin
11/27/2019
We have a kitchen full of Kitchen Aid appliances and couldn't be happier with our decision.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Microwave
Microwave built in
11/21/2019
This is about a month old. We use it every day. Does a great job, but there are a couple negative features. It is not the print free stainless, so every touch shows. Also our space to put it in was 27", and so the choices were smaller. Opening like a book is much better, but my choice for matching the oven were small. I'm not as tall as it's position and so hard for me to get things out. It could be a problem, but does a fine job. In a lower position it would be better for me. I recommend with reservations.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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So easy to use
Pblue
11/8/2019
Love this microwave! I love the dial to put in the amount of time. It's very "cool" that it cools down after cooking.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Amazing long lasting Quality!
dklanecky
11/4/2019
We bought this same microwave in 2006, as part of a major Kitchen Remodel. It was expensive at that time, but it fit the design perfectly. Here we are, 13 years later, and it's now starting to show some signs of failure. It's still usable, but the sensor cooking isn't really functioning correctly. We'll probably replace it with the exact same model again. I wonder if it's still made in Sweeden!
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Caveat Emptor
20222
11/4/2019
Over 5 weeks ago I purchased a KitchenAid oven and separate microwave. I was first told my oven was in but microwave would not be in until 11/4. On11/4 I get a call from Lowe's that now my microwave won't be available until 11/30. Whirlpool makes KitchenAid. Now I am contemplating canceling my $3500 order. I called KitchenAid and they said they could not help and call the store(Lowe's). They have sunken to new lows. Why buy American if they can't provide what you buy. All complacent people.
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Not powerful. First digital number not right.
Jack1264
10/20/2019
I bought this microwave for a complete kitchen remodel at Best Buy during the Summer of 2018. Already the first digital number does not display correctly sometimes. Also, it's not as powerful as it advertises. Anyone else have the same problem with the display? I wonder if the motherboard is starting to malfunction already.
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Great features and very easy to use.
Gary Graham
9/4/2019
Was included in the purchase of our new home and very glad it was. Runs very quiet and is very easy to use. Just love it!
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Pro look!
Pie!
8/27/2019
The microwave was installed five months ago and we have had to have it repaired already an it is still not perfect. If the door is not closed tightly, it grinds and does not heat properly. Not sure if it is this model or individual unit itself. If it worked 100%, I would highly recommend this model for the drop down door.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Microwave needs repair after 1 year 8 month
Indy Sue
8/16/2019
I purchased this microwave 1 yr. and 8 months ago for a new construction home and it won't heat. I have called Kitchenaid's customer service line 3 times to try and get some resolution and nothing other than offering to provide a $30 part and that has to be repaired by an authorized repair company. I paid a pretty penny for the microwave thinking I was getting a quality manufactured appliance; boy was I wrong. Technician said it is the door sensor and the microwave thinks the door is open so it won't heat. Services call is $100 and part needs ordered so another day off work and $100 estimated repair fee for a total of $200 on an expensive microwave. You advertise Kitchenaid products to be premium appliances yet the only thing premium about your products is the price. Dissatisfied customer and will not purchase Whirlpool products again. Thanks for the hassle.
Originally posted on Kitchenaid.com
No, I do not recommend this product
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I love the convenience and how it looks in new kit
Sch4
8/13/2019
I love the convenience and the appearance in my new kitchen
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Excellent High End Quality at a Value Price
VintageFlyBoy64
8/5/2019
I recently redid my kitchen appliances. The old were high end Wolf, Sub-Zero, Bosch, etc. Having experience with Kitchenaid I can't think of a better combination of price, quality, esthetics and performance. My suite of Kitchenaid appliances are 1/2 the price of comparable replacements from the previously mentioned brands. Kitchenaid is the right solution when price and quality both matter for your built in suite of appliances.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Counter top Space Saver
Mattf
8/1/2019
After using this built in microwave in our new kitchen for the last month we love it. Easy to function but still finding new things about it every week. A great countertop space saver and not an eye sore as we put it into our kitchen Island
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Display failed in less that 1-1/2 years
TSCALES
8/1/2019
Microwave looks great but display went out after just over a year and a few months. Makes it impossibly to accurately set time when cooking.
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Great Appliances
Alberto801
8/1/2019
I placed the the Microwave oven and flushed it into our new kitchen cabinets and it looks great. All the features are wonderful and it's user-friendly.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Just beautiful
Keyla
7/25/2019
It came with the purchase of my house and Il love it !!
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Looks great
Ejeffcott
7/25/2019
Bought this for our remodel. Looks good, cooks fine - nothing remarkable considering the price but overall happy with the purchase.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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It's beautiful and "smart"!
Lizz12344
6/25/2019
We had a couple of appliances go out and decided to change brands to KitchenAid. This microwave fit perfectly where our old one was (built in). I was worried about it fitting but it came with two different sizes of trim to cover any extra space. Most companies charge an astronomical amount for this piece. Thank you KitchenAid for caring about my sanity and providing it. Lol.
This microwave has a button that you push to reheat a plate of food and it senses when it is done. I absolutely LOVE this button because IT WORKS. It is sized perfectly and isn't loud at all.
We recently purchased a dishwasher and will soon be getting the oven (mine isn't even on the fritz but if the oven works as well as the microwave, I am sold). After that will be the fridge.
Gorgeous appliance (never thought I'd say that about a microwave!!).
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Great Features, Very Nice looking
PaulaC
6/6/2019
I bought this about 1 month ago and it looks great in my kitchen!! The power level is the only issue I have. I have it at 100% and things seem to take a little longer to heat up than my last microwave. Other than that I love it!!
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Greatest microwave in the world!!!!
Med1874
5/30/2019
I will never buy anything but kitchen aid !!!!! Very quiet and cooks
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Great Microwave
Bijouhills
5/28/2019
I've used this microwave for two weeks and couldn't be happier - great features and looks stunning!
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Great features
Kimmy123
5/7/2019
It came with a new construction home I bought 3 weeks ago and I'm so glad it did...
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Looks amazing!
RefittingMyKitchen
5/4/2019
I have this installed over our new KitchenAid 30" oven, and it looks fantastic. I'm sort of enjoying the dial instead of a number pad, but I do miss the simple "Vegetable" button our previous microwave had. That micro did not care about the volume of vegetables we were steaming, but this one does. Maybe I just need to get used to this one. It was pricey, but we wanted the look.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Looks great, works great...
trav17
4/29/2019
This microwave looks awesome, and works very well. It has great features, including the keep warm function which is so helpful. It was very expensive though!
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Great microwave, but....
LynnetteB
4/29/2019
Bought this as part of the Kitchen Aid suite for our remodeled kitchen. Love the look of the microwave, however, anyone purchasing this design should be mindful of how the door opens like an oven. For someone shorter, it could be an awful height and very awkward to get things into and out of the oven. Luckily our contractor was able to finagle lowering it within the context of our layout. I did not give it 5 stars because of the stainless steal exterior that does NOT ever look shiny and non-streaky. (same with the other items purchased) It's like a cheap stainless that streaks no matter what product or soft cloth I use - and I've purchased many of both. Help Kichen Aid, my EXPENSIVE products look CHEAP. Very disapointing to see the quality of these high-end items going downhill.
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Nice sleek look - 10x better than my previous appl
inoticeeverything
4/26/2019
Bought with oven and love the change it made in my kitchen. I have three issues that would have made it 6 stars. 1. Stainless is notorious for fingerprints. It would nice to include a sample of a recommended cleaner. 2. The light while cooking is extremely dim behind the mesh embedded in the door. I really cannot see anything inside with the light on. 3. This is a nit, but the stickers on the inside of my door with serial number and usage directions are applied crooked. It's obviously not an issue with the way it works, but it's such a gorgeous appliance that this lack of attention to detail is extremely noticeable. Despite this, I would still recommend this microwave oven.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Due to Returns-Had 2 Microwaves,3rd req. Repair
Johnson66
4/25/2019
Our first built-in KitchenAid failed, but it was 14 years old so it was expected. Since we like the first one so much we decided to purchase it again. We decided to lower it and build new cabinets, according to the microwaves dimensions, so we were committed to the KitchenAid. We purchased our first one from Colders and had to wait three weeks. When it arrived there were machining imperfections in the stainless steel (a couple of lumps in the stainless) which were quite noticeable. Also the glass plate was cracked and the gray plastic holder of the plate was broke into 3 pieces. We returned it to colders and they ordered a 2nd one for which we had to wait another 3 weeks. We went to pick it up, Colders unpacked the microwave, and again there were machining imperfections; however although on the same part, but in different spots. Colder's told it that it's not worth ordering another since we probably would have the same problem. Since we rebuilt the cabinet for the Kitchenaide we decided to purchase it from a different store thinking maybe we might eliminate the machining error. We waited another three weeks and finally got one without the imperfections. Again we waited another 3.5 weeks for our microwave. I had the microwave worked fine until a week later when I wanted to use the one-touch baked potatoe feature. That did not work. We got an error message. So we were told we had to call a kitchenaide appliance repair service and was told by them, according to the error message, a new sensor (we had never used it) and a harness was needed, they had to wait for the parts and we were scheduled almost 4 weeks out. After the problem with the first microwave we ran to Walmart to pick up a small counter-top microwave for which we paid $55.00. It has close to the same features as the KitchenAide and works like a champ unlike the $1,300 built-in Kitchenaide. We have great concerns that the Kitchenaide will malfunction again and then not be under warranty. Buyer Beware!!!
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Already Dead After 18 months
Cliff99
4/8/2019
The microwave is dead, just hums, we have had it for 18 months and now it is going to cost $500 to repair. This is soooo sad. Also, the fridge came from the factory not completely assembled. Can't wait to see what is going to break next after the $13,000 I spent on these appliances :( Don't tell me I needed to buy an extended warranty. For this price you would think the products would last at least 10 years. The non-Kitchaid appliance package that was in before lasted 15 years.
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Beautiful design and features!
Local designer
3/14/2019
Bought this for a tiny kitchen and had it installed in a cabinet set back from the base cabinet. Looks great and is a dream to operate.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Beautiful microwave
CaliMom55
3/7/2019
So far, so good! This is a beautiful microwave and has most of the necessary features. I would like a setting to soften butter, and I wish the interior light was a bit brighter. I only gave it 4 stars because my last KitchenAid microwave died after only 2 years. I'm hoping I have this one for a very long time :-)
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Overall great, minus one star for details
CK2275
2/25/2019
I bought this at a local Best Buy/Pacific Sales to replace a previous kitchen aid counter top to built in conversion. First the good stuff. The appearance is very nice and the operation is also very nice. Overall I am extremely happy. Now for the gripes which are really meant to be about product improvement.
First the lighting on the inside. It has been said before that the interior lighting is poor. While this is true, the light does seem to shine directly on what is cooking to give an almost a theatrical effect. Still, I wish the interior light was brighter.
Second, no timer. I was completely unaware that this unit did not have a timer. Even after my last microwave broke, I still used the timer. Now I just have a magnetic timer on the unit but it baffles me why the unit would not have a timer.
Third, install quirks. I installed the unit myself and it went pretty smoothly. The instructions state that when drilling holes into the cabinet to secure the microwave, that these should be 5/32" holes. Most cabinetry is pretty dense if it is real wood. The instructions should have specified 3/16". I broke my Craftsman T10 Torx screwdriver putting this in and had to remove and substitute for a normal Phillips after slightly enlarging the pilot hole. That brings me to the next point. Why did they specify Torx screws? I did have a Torx set but not for my power drill/screwdriver which made me have to do this by hand which was made more difficult when they spec'd a drill bit that was too small. Lastly, once I got the microwave mounted to the cabinet and I put on the outer panels, one of the pre-drilled holes in the panel was stripped and could not accommodate the included Torx screw. I had to find a slightly upsized screw to place in the hole but the way that the mounting hole was manufactured seemed rather cheap and this caused the panel on the left not to mount uniformly as it is on the right. When you pay $1500 for a microwave, you should not have to deal with these things.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Second one failed after 30 days
JP-IN
2/4/2019
We originally bought this microwave 2 years ago. It worked approximately 6 months out of the 2 years we owned it. Lowes finally reimbursed us for the cost under their Lemon Policy (we had the extended service policy). Silly me buys the exact same microwave because it matched all of our other KA appliances. And of course I thought "no way could this happen twice". Guess what - the new one failed after 30 days of use. KA, what is going on?! This is not a cheap microwave....
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Love the features
Loistommie
2/4/2019
Bought two months ago,enjoying everything about the microwave,realllyy love it's elegance and style.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Easy to Use Controls
Suzette2019
2/1/2019
Replaced a built-in microwave with this model. Easy to use but it doesn't have a timer that you can use without cooking. Had that on the last KitchenAid over-the-cooktop model and really miss it. Love the door which pulls down but it doesn't pull down all the way to be level and flat, which impedes placing items in the microwave or taking them out easily. And why does a built-in microwave have to cost SO much more than one mounted above a cooktop??
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Not the best
Nooo
1/28/2019
Built a house and this microwave was installed. With the drop down door it is not the best for a built-in microwave as the door gets in your way with it being a little bit high in the Cabinetry. We have had problems and had to have the repairman come out and we'll probably have to have him come out again. Also there is not a timer (for side use) built into the microwave.
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Simple and Straightforward!
SWFLA
1/27/2019
Wanted a quality product that performs well, looks great, and is not complicated to operate. We do not use our microwave for heavy cooking; this unit does what we want it to do. This model fits the built in space above our KitchenAid single wall oven. Very pleased.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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door is wonderful
Brubie
1/19/2019
The door pulls down allowing to load from either side. Ours is built in to a corner and fought the pull open door.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Great buy!
Jacques222
1/8/2019
I needed to fix my 12 years old double oven KitchenAid and was quoted 600 dollars to get it fix. So, I decided to replace the whole set plus the built in microwave. While we are very pleased with it, but would have expected to see major upgrades on the functionality...overall, it is good!
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Awful, worst I've ever encountered
Meg211
12/31/2018
You would be better off buying a $90 microwave. This take at least three times as long to heat anything, the interior light is so dim as to be completely ineffective, and the pull down door make it difficult to access and clean. My husband and I are astounded by just how completely useless this product is, after being lifelong KitchenAid fans!
Originally posted on Kitchenaid.com
No, I do not recommend this product
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low power despite 1000watt rating
hogansheroes
12/31/2018
This was supposed to be a 1000 watt model. My 1 cup heating water tests show this is closer to 500 watts output. Basically all heating times are doubled from my old 10 year old kenmore. I think magnetron was bad from the start and needs replacement. this shows really bad quality control given the lack of performance from unit.
Originally posted on Kitchenaid.com
No, I do not recommend this product
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We love the new model
Dtjsanderson
12/29/2018
We had the previous model and after 10 years it went out. We just purchased this with the hope it is just as reliable. So far so good. We are looking forward to another 10 years of cooking.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Not the best design.
no nickname, no answer
12/29/2018
I am enjoying the features on the Microwave, but really disappointed on the size on the interior. It truly limits what size can be placed in the inside.
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Perfect Replacement
Sallyg12
12/28/2018
We replaced our old microwave oven with this one. It was easy to install, looks great and works fine.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Advertised long lifespan; two year after, no parts
RLequerica
12/11/2018
24" Built In Microwave Oven
1000 Watt Cooking
Model KBMS1454SSS-1
Serial: XNU4810613
I purchased this microwave for its safety and quality and need the required parts.
- My display is not working.
- Control lock is active and I don't see a display to unlock it, don't know how.
- I don't know if main circuit board containing the ICU has failed.
I hope kitchen did will. It leave me without proper solution.
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Don't Buy
PaulRains
11/17/2018
Purchased from Lowe's and waited 17 days for it to finally arrive - was delivered already damaged.
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Motherboard failed in less than 3years of low use
GlennB
10/30/2018
I foolishly purchased this premium Microwave because of what was presented as it's substantial construction and high quality. It has been in use 2 + years and was manufactured in August 2015. In September 2018 after behaving strangely for a couple months, it suffered a complete failure. Not even an interior light left of a $1500 item and well out of warranty. Service tech said the main circuit board containing the ICU has failed and a replacement was not readily available. Said Kitchen Aid is only obligated to have parts available for 2 years. If a new board can't be found, I will have to remodel the kitchen cabinets or buy another one of these pieces of junk. Buyer Beware!!!!!
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Looks great.
Susured
10/23/2018
I bought this because it matches my kitchen. It seems to take a long time to reheat food. I read the instruction manual but did not "study" it hard. Just seems like some less expensive microwaves blast your food much faster. I am going to study up to see that I am not missing something. I would buy it again for the looks.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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JUNK
malebub
10/18/2018
Came with my new home and didn't last 2 years. Called KitchenAid and was told the the cavity of the microwave cannot be repaired and I would have to purchase a new one for the fabulous price of $E1,399.00...what a bargain.
Originally posted on Kitchenaid.com
No, I do not recommend this product
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satisfied with the purchase sequence.
Tuba Tom
10/17/2018
Very satisfied with function of microwave. Like the features.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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East, Fast, Looks Great
geraldt8
10/15/2018
Looks professional grade. Great pre-programmed cooking modes. Love the dial control vs keypad!
Originally posted on Kitchenaid.com
Yes, I recommend this product
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